The purpose of this privacy policy is to inform customers, potential customers or visitors of the website https://roplast.hr about the purposes and basis of the processing of personal data by ROPLAST, PVC and ALU joinery production company, vl. Roland Runko, Vrećari, Vrećari 107, (hereinafter: ROPLAST).
At ROPLAST, we value your privacy, which is why we keep all your personal data strictly confidential.
All our online activities are in accordance with European laws (Regulation (EU) 2016/697 on consumer protection regarding the processing of personal data and the use of such data (General Data Protection Regulation or GDPR), conventions (ETS No. 108, ETS No. 181, ETS no. 185, ETS no. 189) and the laws of the Republic of Croatia (Act on Personal Data Protection (ZVOP-1, Reg. l. RS, no. 94/07), the Law on electronic business on the market (ZEPT, Reg. l. RS, no. 96/09 and 19/15) etc.)).
The privacy policy determines the use of information that ROPLAST will receive from you when you visit ROPLAST’s website, register and make a purchase, or information that you will share with ROPLAST customer service if you contact us by phone.
Manager and authorized person for data protection
The manager of personal data is the trade ROPLAST, trade for the production of PVC and ALU carpentry, vl. Roland Runko, Vrećari, Vrećari 107.
Personal data
Personal data is any information related to a natural person who is identified or can be identified; an identifiable person is a person whose identity can be determined directly or indirectly, especially on the basis of an identification number or one or more characteristics specific to his physical, psychological, mental, economic, cultural or social identity.
ROPLAST, in accordance with the purposes listed below and the privacy policy, collects the following personal data:
- basic information about the user (name and surname, address, date of birth, delivery address);
- contact information and information about your communication with ROPLAST (e-mail address, telephone number, date, time and content of postal or email communication, date and time);
- channel and campaign – the source through which the customer-user came into contact with ROPLAST (website and advertising campaign, i.e. action, call center);
- data on the user’s orders and issued invoices (date of order receipt and execution, purchased products, prices of purchased products, final order selection, payment method, delivery address, invoice number and date, identifier of the person who issued the invoice, etc.) and data on resolving product complaints;
- data from voluntarily filled forms by the user, e.g. as part of prize games
- other data that the user voluntarily fills in when requesting certain services that require this data.
- ROPLAST does not collect and process your personal data, except when you allow it, i.e. you give your consent for that, i.e. when ordering products or services, when you sign up to receive e-mail notifications, participate in a prize game, etc., or when there is a legal basis for collecting personal data or ROPLAST has a legitimate interest in the processing.
Purpose of processing and basis for data processing
ROPLAST collects and processes your personal data based on the following legal bases:
- law and contractual relations
- legal (legitimate) interest
- the consent of the individual, i.e. customer
Data processing based on law and contractual obligations
In situations where the provision of personal data is a contractual obligation, an obligation required for the conclusion and performance of a contract with ROPLAST, or a legal obligation, you must provide personal data:
For example, if you do not share your personal data with ROPLAST (name, surname, delivery address, telephone number), ROPLAST will not be able to conclude a contract for the sale of goods at a distance, i.e. a product order, and accordingly will not be able to deliver the product(s) because it will not have the data about the customer and the delivery address.
| Purpose of data processing | Detailed explanation |
| Opening a user account | To use the ROPLAST platform and order through it, you need to register as a User. The following personal data are required for registration – email address, username and password to access the page. |
| Conclusion of contracts at a distance | In order to conclude a contract at a distance, it is necessary to fill in the data for the delivery of the product. If the User chooses the option of payment by credit card, it is necessary to fill in the card information on the pages of the T-Com PayWay system. ROPLAST does not have access to your card information. ROPLAST only receives information from the Pay Way system whether your purchase has been approved by the Cardholder or not. |
Processing based on legitimate interest
ROPLAST can also process data on the basis of legitimate interests, which are necessary for better service provision, except when such interests prevail over the interests or fundamental rights and freedoms of the individual, to whom the personal data refer, which require the protection of personal data.
In the example of the use of legal interest, ROPLAST will always rule in accordance with the General Data Protection Regulation.
| Purpose of processing | Detailed explanation |
| General statistical processing of data on customers and their orders and potential customers (contacts) for the purposes of internal sales analysis, repeat orders, aggregate customer behavior, advertising optimization and business optimization | At the ROPLAST company, we carry out general statistical processing of data on customers and their orders and potential customers (contacts), based on which we perform internal analyzes of sales, repeat orders and aggregate customer behavior, and monitor and optimize our business efficiency and optimize our advertising. |
| Information about your previous orders | If you contact ROPLAST customer support, our employees may have access to your previous orders and order history, so that they can offer you a better service. |
| Processing of data on uncollected orders at a distance with the aim of preventing fraud | On the basis of our legitimate interest, we process data on sent and uncollected orders remotely, with the aim of identifying customers who above average order products with payment upon collection and then do not collect these products, which causes business damage that we want to prevent. When we identify such customers, we prevent them from ordering products with payment upon collection, but they are still able to order products with payment in advance via virman, credit cards or PayPal. |
| Automatic email communication with the User based on an unfinished order | Based on our legitimate interest, we occasionally send e-mail notifications related to an unfulfilled order to potential customers who have added products to the cart and not completed the order, with the aim of offering help or information. |
| Customized communication (via e-mail, SMS, notifications via internet browser, information on the website, social networks) with customized discounts, offers and contents | From time to time, we present our Users with suitable offers, discounts and other content, which may be interesting based on your previous interactions. |
Processing based on your consent
ROPLAST collects (uses) your personal data only when you enable it, i.e. when you give your express consent, i.e. consent:
- to enable you to use your ROPLAST user account and shop on the website https://roplast.hr, and for the purpose of technical administration on the ROPLAST website,
- to provide you with access to special information that is available to you on the ROPLAST website and on your user account/profile provided by the seller,
- preparation and sending of personalized e-mail messages, only if you have subscribed to receive promotional e-mail messages
- sending advertising notices and other content via e-mail, SMS messages, regular mail when you have given your consent,
- all other specific purposes with which you agree for the purpose of doing business with ROPLAST
Contractual processing of personal data
As an individual, you are aware and agree that the seller can entrust certain activities, which include your personal data, to other persons (contractual data processors). Contractual data processors can process confidential data exclusively on behalf of the seller and within the limitations of the seller’s authority (in a written contract or in another legal act) and in accordance with the purposes defined in this privacy policy.
Contractual data processors with whom ROPLAST shares certain data are:
- accounting service, law offices and other providers of legal advice,
- delivery services
- providers of data processing and analytics,
- e-mail providers (Mailchimp)
- providers of payment systems, such as: WSPay, PayPal, Solo
- Internet advertising solution providers (e.g. Google, Facebook)
Automatic recording of information (non-personal data)
When you access the website, general, non-personal data (number of visits, average time spent on the page, visited pages) is automatically recorded (not as part of the application). We cannot link this information to your personal information and it is completely non-personal. We use this information to measure the attractiveness of our website and to improve the content and usefulness of the website itself. We do not use your data for other purposes and do not pass it on to third parties.
Cookies
Cookies are invisible documents that are currently saved on your hard drive and enable the seller to recognize your computer the next time you visit the website. The seller uses cookies only to collect information that is used to use the website and to optimize its online advertising activities.
Cookies can be divided into two groups: basic (without the mentioned cookies it is not possible to use the ROPLAST site because registration is not possible, nor is it possible to add products to the cart) and promotional (cookies that track the use of the website in order to improve the quality of the service).
You can define cookie settings in your internet browser, with a note that by turning off basic cookies, the ROPLAST site will not work, you will not be able to search the offer, add products to the basket, register or make a purchase. You can turn off promotional cookies at any time in your internet browser.
More about cookies at the link: Cookies policy
Safety
The seller takes all necessary measures to ensure the security of your personal data. Your information is protected at all times against loss, destruction, falsification, manipulation and unauthorized access or disclosure.
Changes
This privacy policy can be changed or updated at any time without prior warning or notification. By using the seller’s website after the change or update, the user confirms that he agrees with the changes and updates.